The team at MedsIndia.in (owned by Akana Technologies Pvt Ltd) strives to process correctly the products ordered by the customers with accurate inspection of the prescription and endeavours to deliver the prescription medicines and other healthcare products in suitable condition without any damage each time a customer places an order. We also recommend that the customer checks the items ordered at the time of delivery.
The products delivered by us do not match the order placed by you;
The products delivered by us are past or short expiry products (medicines with an expiry date of less than 3 months are considered as short expiry);
The products delivered were damaged in transit (we strongly advise not to accept deliveries if the seal has been tampered with);
N.B. If the product received by you appears to be damaged / the seal tampered with, please do not accept delivery of the product. If however you have opened the package and ascertain the product (s) are damaged, this will qualify for a refund. Although, we cannot guarantee a full replacement for all products, we will try our level best to meet your needs by minimising inconvenience caused to you.
In the unlikely situation of a return / refund that should occur, we would be happy to be of assistance and resolve your concern at the earliest. You can raise a return request by contacting our customer care department within 7 days of delivery of the product. MedsIndia.in reserves the right to cancel the return request, if the customer approaches MedsIndia.in after 7 days of delivery.
Once the return / refund request has been successfully received, MedsIndia.in will verify the genuineness and the type of the request. Once the request has been verified MedsIndia.in will initiate the return / refund process. Please note: any malicious and unfair complaints regarding the quality or content of any product (s), the customer will face legal action and all costs borne by MedsIndia.in will be the sole liability of the customer.
Any incorrect ordering does not qualify for a return;
The batch numbers of the product(s) should match the batch numbers mentioned on the invoice;
Any return / refund requests occurring from a change in prescription do not qualify for a return;
The product (s) being returned should be in their original packaging as received by the customer with their original price tags, labels, barcodes, and original invoice;
Partially consumed items or products do not qualify for a return / refund, only unopened strips/blisters or packages or products can be returned.
Certain categories of products are marked as non-returnable on the individual product page and shall not under any circumstance qualify for a return / refund as per MedsIndia.in return policy.
All food items including perishable and non- perishable. This will also include baby food and baby milk.
All personal use items such as diapers and condoms.